Canceled Events – You will receive an automatic refund for tickets bought online or by phone using your purchase payment method. If you bought your tickets at a retail location, please return them at the same location for a refund.
Rescheduled Events – We will email you with the rescheduled date and time. Unable to make it to the rescheduled date? Refunds are up to the artist, team, or promoter, however, we will try to help you the best we can. Please email us if you are unable to make it.
Returns / exchanges will incur a 10% Restocking fee on items. This includes packages not signed for during delivery and returned to us by the shipping courier. Returns and exchanges are made in the form of Store Credit. Please be aware, if items are returned incomplete or not in the same condition they were shipped to you in, no Credit will be given and the package will be returned to you at your expense.
Wrong or Missing Order Item(s)
If we make an error when fulfilling your order, please contact customer service within 48 hours of receiving your package to initiate a claim. A brief email to email@example.com alerting us of an error is the quickest way of initiating claims. We make sure to correct any fulfillment mistakes as quickly as possible, and sincerely apologize for any inconvenience.
Incorrectly received items must be returned to us. We provide you with a prepaid return label via email to send back the product(s) free of charge. If we do not receive the item(s) within 30 days, we reserve the right to charge the original payment method used to make your purchase for the full dollar amount of the product(s).
Items that are DOA (Dead on Arrival) or still under warranty, are eligible for an exchange only. We will exchange the item for the exact same item, in the exact same colour. Exceptions may apply if the item is no longer being actively stocked.
We can not offer store credit or refunds on warranty exchanges.
Refunds & Store Credit
We are unable to issue refunds to any form of payment other than the original credit card used to make your purchase.
We issue refunds within 7 business days after receipt and inspection of returned merchandise. You will receive an email notification confirming your refund.
Depending on your card-issuing bank, please allow up to one billing cycle for a refund to appear on your statement.
Original shipping fees may be deducted from a refund unless the return is the result of our error.
Please note: we cannot process return or refund requests without proof of purchase.
Non-returnable & Final Sale Items
All clearance, final sale, or “as is” marked items are nonrefundable and ineligible for returns, refunds, or exchanges.
Our 30-day return policy does not include coverage of accidents and user errors such as physical damage, dropping products, water damage, exposure to extreme temperatures, not adhering to manufacturer provided usage instructions, or any misuse of products, electronic, mechanical or otherwise.
We do not accept returns for normal product wear and tear, for example, cosmetic blemishes or natural patina.